Effective Date: [15-01-2026]
Website: www.heuboss.com
Brand: HEU BOSS
At HEU BOSS, we value craftsmanship and customer satisfaction. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our platform.
By placing an order wi
1. Elig
You may request a return if:
The product is damaged upon delivery
The wrong item is delivered
The product is defective
The product does not match the description or images
Size issue (only if the product is unused)
Return requests must be made within 3 days of receiving the product.
2. Conditions for Return Acceptance
To qualify for a return:
Product must be unused and in original condition
Original packaging must be intact
Tags, labels, and accessories must be included
Proof of purchase (order number/invoice) is required
Returns may be rejected if:
The product has been used
The product is damaged due to customer misuse
Packaging or tags are missing
3. Non-Returnable Items
The following items are not returnable unless defective:
Customized or personalized products
Products purchased on clearance or special sale
Items damaged by improper use
Gift cards or vouchers
4. How to Request a Return
To initiate a return, contact us through:
? Email: support@heuboss.com
? Phone / WhatsApp: 0317 468 94 95
Please share:
Order number
Reason for return
Clear photos/videos of the product
Our team will respond within 24–48 hours with further instructions.
5. Refund Policy
After receiving and inspecting the returned product:
Approved refunds are processed within 5–7 working days
Refunds are sent to the original payment method
Shipping charges are non-refundable unless the error was from HEU BOSS
For Cash on Delivery (COD) orders, customers must provide:
Bank account details or
Easypaisa / JazzCash number
6. Exchange Policy
Exchanges are allowed in case of:
Size issues
Wrong product delivered
Manufacturing defect
Exchanges depend on product availability.
7. Return Shipping Responsibility
If the return is due to our mistake (defective/wrong item), HEU BOSS covers return shipping
If the return is due to customer preference (change of mind/size), customer bears shipping cost
8. Late or Missing Refunds
If you haven’t received your refund after approval:
Recheck your bank/payment account
Contact your payment provider
Then contact HEU BOSS support
9. Contact Us
For any questions related to returns or refunds:
? Email: support@heuboss.com
? Phone / WhatsApp: 0317 468 94 95
? Website: www.heuboss.com
